Oxnard 3-1-1
Smart phone users – here’s your guide for the Oxnard 3-1-1 App, a quick and more efficient way to communicate maintenance issues to the City. They respond quickly and it’s a great platform for everyone.
Using the app is pretty straightforward, but there is one caviot for Mandalay Bay residents and we’ll cover that below.
1) Start by downloading and installing the APP
2) After installing and opening the App click “Make a Request”
If your request is for Mandalay Bay you must select “Assessment District Request” first.
When you report a problem you are in “SPECIAL DISTRICT Waterways-1”
You can also use the Application online without a smart phone:
Scroll down on this page to use the online form:
https://www.oxnard.gov/oxnard-311
Reporting Homeless Encampment
Unlike neighborhood specific reports to 311 where you must start with a Special District Request, reports of homeless activity are city wide reports from the first screen.
Scroll down on Select an Issue to Homeless Encampment.
Move the map to indicate the location of activity.
Click Next (upper right)
Include photos if possible.
You must add a description of what you are reporting. Please include as much information as possible, time of day, date, description of person or persons, etc.
Direct Routing: Reports made via Oxnard 311 go straight to the Oxnard Police Department’s Homeless Liaison Unit (HLU) and appropriate city crews for tracking and response.
Parks Encampments: For encampments specifically located inside a city park, you can contact the Oxnard Police non-emergency line at (805) 385-7740.